FAQs

Travelling with Surfinn

We always make sure that the selected destinations meet the high quality standards. This way, we know exactly what we are selling and guarantee clean accommodation, good surf courses, good food and good surf conditions.
 
Our goal is also to simplify the online reservation on any Surf Destination worlwide, and certify that you'll get everything organized since the moment of your arrival, without any problems like transportation to the beaches, transfers, surfboard transportation, renting surf equipment, language problems, etc.
 
By booking through Surfinn, we will recommend you the best Destination that suits what you are looking for. We can describe it and tell you the good and bad things of each one. But if you contact the surf camp directly, they will obviously tell you that their place is the best. We want to advise you always with a neutral and honest opinion, so that you will travel again soon with Surfinn.
No, we do not charge any booking, cancellation or handling fees.
Any extra fees charged during the booking process are for the selected payment methods.
The price includes all the content listed under the price list where it says “INCLUDED”. No more, no less! This information will also be displayed on your confirmation email and on “My Booking” page online in Surfinn website. Please note that all destinations have different prices and different content.

Surf courses normally start on the day after check-in but also depending on the weather and waves conditions. Most Destinations have versatility to adapt the surf course schedule to your arrival and departure plans.
Some Destinations require a specific day of the week for check-in. Please check that before booking.
Surf lessons are always adapted to your ability and experience, so make sure you refer your surf level when booking.

It depends on the Destinations . Most of them only have classes during weekdays and some others have 6 days of the week. Most of the Destinations will give you lessons two times a day during your stay (morning and afternoon). Other Destinations have surf packs with just 1 lesson per day. It all depends on the Destination and the pack you choose.
You can find the specific details about what days the surf classes take place on each destination.

Surf lessons are always adapted to your surf level and progression. Our surf instructors will take you to the most appropriate spot for your surf level.
Expert level: When you've mastered all the techniques (barrels, aerials, deep carving, …), surfing is no mystery for you. Then you’re an expert! When you go surfing no matter the swell size and reef bottom is your playground, then you’re an expert! Please do not confuse Expert with crazy…
 
Intermediate level: You know you’re an intermediate surfer when you can surf at least 10 waves without falling! Not kidding… If you’re already surfing some green waves easily or trying your first maneuvers and barrels, then you’re an intermediate surfer.
 
Beginner level: If you’re none of those previous levels, then you’re a beginner! Most of beginners judge themselves as intermediates…but please beware: Safety first! There’s a lot more to learn besides standing up on the board a couple of times. Deep duck dive, mastering the turns and applying all the theory takes time. The right tuition helps you to reach the next level faster!
Surf lessons are always adapted to your surf level and progression.
There are many packs offered on each destination. You can choose the one that better matches your traveling and surfing requests. The most common ones are the Surf Camp pack and the Surfari pack. The Surf Camp pack is recommended for beginners and intermediate surfers. The Surfari pack can be fully enjoyed if you already have a reasonable surf level (if you’re already surfing the green waves or trying your first maneuvers and barrels, then you’re ready for it!)
Click here for more info.
Yes, but it depends on the Destination. Although, you can always add surf lessons to your pack. As many as you wish!
If you're looking for surf schools only, have a look here:  https://www.surfinn.travel/surf-schools

Yes, but it depends on the destination. Although, you can always add surf equipment to your pack.
For surf rentals only, have a look here: https://www.surfinn.travel/surf-schools

All instructors are accredited by local Surf Federations and have life guard license. This way, all of our partners are highly professional and our staff is composed by experienced surfers and instructors with great knowledge of their local grounds.
We have guests of all ages between 6 and 60!
No, all prices on this website are the same as when you deal directly with the Destinations. Sometimes even lower! If not, please let us know and we'll do something about it.
 
Booking your holidays with a good and reliable agency is much cheaper and reduces the risk of negative experiences because we've already visited and selected the best accommodations so that you don't have to go through it. Also we offer safest online payment methods that most Destinations don't offer.
Each Destination web page has a map with the location.
After reservation you will receive an automatic email with reservation confirmation and also the exact address, contacts, map, GPS coordinates and all useful information about how to get to the Destination.
You can also check all that information on “My Booking”.
Anyway, we will be happy to help you with any questions you might have regarding any of the destinations.

Each destination has its own check-in and check-out hours. You can see more detailed information inside each destination’s webpage. If not mentioned, you can consider the normal working hours from 9:00 till 20:00. IMPORTANT: If you’re arriving after the normal working hours, please make sure you send an email directly to the Destination a few days in advance with your arrival details.
All prices shown are per person, unless otherwise stated in the room type and description.
A Double Room has one double bed and a Twin Room has 2 single beds.

It’s impossible to guess, especially on long term forecasts… But if you want to have an idea, you can click on the “Best Season to Surf in…” on each country webpage, on the right hand column. If you want some more detailed information about short term weather forecast we recommend websites like https://magicseaweed.com/ or https://www.windguru.cz/53

Our surf instructors will take you to the most appropriate spot for your surf level. There’s always a sheltered spot around with smaller waves. No worries on that, safety first! Only in case of big storms or completely flat conditions we will arrange some activity to do!
Under the Price List you can see a list of all the facilities, activities and services.

Booking With Surfinn

We receive many Solo travelers, normally staying in shared rooms. Single requests can book a Single room (if displayed on the selected destination) OR are required to pay double-rates (you can book a Double or Twin room and pay as if 2 persons booking).

The only way to check availability is sending a Reservation Request by clicking on the "CHECK AVAILABILITY & BOOK" button.
A Reservation Request will be sent and you'll receive a fast answer telling if there is availability for your Request. Your Credit Card will NOT be charged nor any fees of whatsoever.
A Reservation Deposit will only be charged later on in case you wish to proceed with your Reservation.
Making a reservation is very simple! Just follow the instructions given in the form. Notice that every field has to be completed to be able to continue. For more info check How to Book
Sure you can!
The only way to check availability is sending a Reservation Request by clicking on the "CHECK AVAILABILITY & BOOK" button.
A Reservation Request will be sent and you'll receive a fast answer telling if there is availability for your Request. Your Credit Card will NOT be charged nor any fees of whatsoever.
A Reservation Deposit will only be charged later on in case you wish to proceed with your Reservation.
Yes you can! To confirm your reservation you only need to pay a reservation deposit. We accept many methods of payment. We can only hold the place for you after receiving the reservation caution.
Yes, always. To confirm your reservation you only need to pay a reservation deposit. We accept many methods of payment. We can only hold the place for you after receiving the reservation caution.
The Deposit amount and Due Balance payment depends on the destination. You can find this info under each Destination's Booking & Cancellation Policy.
In some destinations or in big groups, a full payment upfront may be required. 
It depends. Some destinations accept credit cards, others don't. Please check this info under "Payments accepted at Destination".
Since some of them however do not have this equipment, so to be sure, we always advise our customers to withdraw some cash at the airport's ATM. Payments should be done on local currency, unless mentioned otherwise.
Normally you can not. It depends on the destination.
A reservation Deposit is required to confirm your reservation and the Due Balance amount shall be paid according to each Destination's Booking & Cancellation Policy.
Most of the packs on nay Surf Camp or Surf Hotel already include surf lessons and equipment but you’re welcome to add extra lessons or rentals to your own pack. B&B, Self-Catering and similar packs normally don’t have any of these items at all, so you can add as many lessons or rentals as you wish.
All extra activities shall be booked directly at the Destination. We will help you out with that once you arrive. Scheduling and payment normally on arrival upon availability. Extra activities may need to be booked in advance only in case of big groups.
Yes. Almost all destinations offer that service! Some have it already included on the pack for Free and others may charge an extra. If you need an airport transfer we recommend you to book it in advance. Please add it to your reservation during the booking process. You will be asked to leave your flight details (flight number & time).
Yes. You can add travel insurance adapted to your needs on your travel pack. You just need to add it to your reservation during the booking process! Please check more info here: https://www.surfinn.travel/insurance
W
e recommend including insurance with specific coverage for adventure sports and more. We know that everyone likes to get a bit more risky now and then… Safety is always in 1st place!
No. We don’t deal with flights. Although you can check some information about the connections to a certain destination on the “Flying to…” on each country webpage, on the right hand column.
As late as you wish. Although, please note that many reservations easily get fully booked many months in advance. Last minute reservations are not successful at all.
Just remember that we can only hold the place for you after the reservation is confirmed (Reservation Deposit payment). Also it’s always better for you and the Destinations to plan everything in advance properly.
Yes, you can. Although, different Booking & Cancellation Policies are applied in each Destination.
To cancel your reservation, please contact the Destination as earlier as possible saying you'd like to cancel the reservation. Please don't forget to mention your Booking ID !
Yes, you can change your reservation to a different pack or a different Destination according to availability and the Booking & Cancellation Policy.
To change your reservation, first check the Booking & Cancellation Policy and if there is availability for you at the new destination (or new pack) you want to change to. After checking, please follow these steps:
1. cancel the old reservation
2. do a new reservation
3. send an e-mail to booking@surfinn.pt saying you'd like to change the reservation. Your deposit will be credited on the new reservation. 
Please don't forget to mention your booking ID!
Refunds are sent through the same payment method you used. All bank fees or services charged that we are oblivious to the completion of the refund will be deducted from the refund amount.
Your Booking ID is your reservation reference and it allows Surfinn and the Destination a faster tracking.
Yes you can! Each person can book a different surf pack adapted to his/her needs. It’s easy:
Start by selecting the same pack for everybody and you can change it afterwards on Step 3.
This option is normally used, for example, by travelling couples when one of the persons wants to book a pack with surf lessons/guiding and the other person just wants a Bed & Breakfast pack.
During the booking process you can enter any special requests into the Comments box. Once you have received your booking confirmation you can follow-up directly with the Destination to adjust any details.
We recommend everyone to check if the destination is available during the dates you're interested in before you make travel appointments. Note that availability might change on a daily basis, or even hourly basis during peak season.
Your reservation is 100% confirmed on the moment you pay the reservation deposit. You will then receive an automatic email with the reservation confirmation, the Booking ID and Password and all the detailed information about your booking and how to get to the Destination (Address, GPS coordinates, a Map, directions, and useful transport information).
You can also access all this info online on “My Booking” page online in our website: https://www.surfinn.travel/my-booking
Yes. One of our main concerns is to provide the easiest and most secure booking system within all the surf travel agencies. We work with a reliable partner certified by all the large credit card companies to ensure security and confidentiality for online payments.
No, we (Surfinn) do not keep any credit card numbers or any such personal information.
The credit card information is only passed on through digital encryption directly to the clearinghouse (the Payment Gateway or Bank).
The personal information requested during the booking process is for reservation and customer relationship management only!
We never pass that information to any third party, except the Destination or Service provider you're booking.
All information is treated under the GDPR implemented on 25 May 2018.

Joining Surfinn

We're always searching for new partners around the world that could help us to step into new markets.
Also if you think that both our companies could benefit in any sort of association, please let us know!
Send us an email to our Listings & Partnerships department: https://www.surfinn.travel/contact
YES, you can register your Surf Camp, School, Rentals, Boat, Hotel, House... or any other services related with surfing for Free!
To create your Listing you just need to introduce all the requested information, prices and upload photos of your property and services.

Please visit My Business page to know how to do it.
(www.surfinn.travel/My-Business)